Jul28

Customer Relationships Are More Than Skin-Deep: Quantifying the Value

Posted on 28 Jul 2009 by Joe Staples

There are a lot of businesses that rely on repeat business from existing customers (at Interactive Intelligence, some 60+% of our product sales comes from existing customers). This repeat business might be an existing customer buying more of the sam ...[Read More]

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Jul24

Am I compliant? PCI-DSS and PA-DSS

Posted on 24 Jul 2009 by Peter Nees

Questions and concerns over PCI compliance continue to increase. Have you noticed the same? PCI-DSS: If your organization processes, stores, or transmits credit card information your organization is subject to PCI Compliance. PA-DSS: If y ...[Read More]

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Jul23

Have you ever tweeted, "10-4, Good Buddy"?

Posted on 23 Jul 2009 by Tim Passios

I have to admit something. I'm really starting to get the whole texting, tweeting, social networking stuff. It has been growing on me for some time now, but I think it finally makes sense. Do you know why? Today I was driving into work and ...[Read More]

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Jul21

What makes Process Automation Complex?

Posted on 21 Jul 2009 by Todd Zerbe

This week we hit a very significant milestone in the development of our new Interaction Process Automation product where the product officially went from team builds into our standard systest builds. We are very close to releasing a beta and we ar ...[Read More]

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Jul16

Keep the Flow Going in the Contact Center

Posted on 16 Jul 2009 by Matt Taylor

Google maps on my Blackberry is a pretty helpful tool. The Blackberry's GPS knows where I am, so I ask Google maps to search for the nearest O'Charleys restaurant. From the results, I click on the click-to-dial phone number and am talking to O'Cha ...[Read More]

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Jul07

What Nortel's Demise Means for Microsoft

Posted on 07 Jul 2009 by Joe Staples

We've all read A LOT about the disintegration, implosion, demise, or whatever else you want to call it, of the once great and mighty Nortel. Most of the articles and posts deal with either a) how this could happen, or b) who was going to now buy up ...[Read More]

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Jul07

Best Trade Show Tchotchke - Vote Now!

Posted on 07 Jul 2009 by Tim Passios

During the summer, we like to keep things lively here at corporate. We have cookouts, corporate Olympics, and the occasional pool party or two. It seemed a shame to me not to include you in on the fun, so I thought I'd involve you. Here's what I ...[Read More]

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Jul02

Monaural or Binaural?

Posted on 02 Jul 2009 by Peter Nees

When buying a headset there are many options and factors to consider. Typically, the decision is not driven by any one factor. All factors and options are weighed together to come up with the best choice to meet your needs. Below I've listed ...[Read More]

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Tags

Customer Relationships Are More Than Skin-Deep: Quantifying the Value

Am I compliant? PCI-DSS and PA-DSS

Have you ever tweeted, "10-4, Good Buddy"?

What makes Process Automation Complex?

Keep the Flow Going in the Contact Center

What Nortel's Demise Means for Microsoft

Best Trade Show Tchotchke - Vote Now!

Monaural or Binaural?