Jan29

More on the "Non-Need" for a Traditional Business Phone

Posted on 29 Jan 2009 by Joe Staples

So how about some more thought on what really is needed for this so-called "non-phone" phone? Clearly, you need a reliable voice path. Plugging in a USB headset into your PC won't cut it in many situations because if that CPU gets b ...[Read More]

Share this post:

Jan28

Interaction Center Business Manager and Café

Posted on 28 Jan 2009 by Todd Zerbe

As part of 3.0 SU4 we released a new application called Interaction Center Business Manager. I thought for my first post I'd share some of the underpinnings of this application because it serves as the basis for almost all the future client deve ...[Read More]

Share this post:

Jan26

What's in a Phone?

Posted on 26 Jan 2009 by Joe Staples

Vendors continue to push business telephones that range anywhere from $150-$650 USD. Is the status symbol of a multi-button phone still important? Is the man or woman with the biggest phone, the senior ranking employee? Rewind to 1985-- the t ...[Read More]

Share this post:

Jan21

Nortel Users -- How Loyal Should You Be?

Posted on 21 Jan 2009 by Joe Staples

Let me start by saying I'm not here to pile on with more Nortel bashing. The market has done enough of that: What happens to Nortel's sponsorship of the 2012 olympic games in London? A Canadian tragedy The woes continue Was it the economic d ...[Read More]

Share this post:

Jan20

Choose Wisely or Spend Foolishly

Posted on 20 Jan 2009 by Tim Passios

It seemed most appropriate to me that I start off the first blog posting in the Best Practices section with my thoughts on purchasing new communications solutions. Regardless of the economy, companies across the globe still face the need to purchase ...[Read More]

Share this post:

Jan19

2009 Hot Topics

Posted on 19 Jan 2009 by Joe Staples

Here we go…my maiden blog post. Okay, so far it doesn’t seem so hard. Just think of something and start typing. Well, as I've been out reading in the blogosphere I've seen a lot of 2009 predictions for our industry. Most of them predict some gloom ...[Read More]

Share this post:

Archives

Tags

More on the "Non-Need" for a Traditional Business Phone

Interaction Center Business Manager and Café

What's in a Phone?

Nortel Users -- How Loyal Should You Be?

Choose Wisely or Spend Foolishly

2009 Hot Topics