Aug30

Survey Says - Growing interest in social media in the enterprise

Posted on 30 Aug 2010 by Brad Herrington

Last week we presented a webinar in partnership with Enterprise Connect. The topic covered a broad plan for migrating to an IP communications system. During the session we had touched on some of the hot topics in communications today, such as inco ...[Read More]

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Aug20

South Africa - SEACOM cable could change the nation

Posted on 20 Aug 2010 by Tim Passios

A simple cable. That's all it is - a cable. Granted, a very LONG and EXPENSIVE cable made of glass wires and special coverings, but it is still just a cable. But in this one cable is the potential to dramatically change a nation. Flashback ...[Read More]

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Aug18

Reducing Costs in a Tight Economy with Grassroots Process Improvement

Posted on 18 Aug 2010 by Rachel Wentink

With the economic recovery at risk, organizations continue to look for ways to reduce their costs. However, just cutting cost doesn’t help you compete more effectively, unless you’re also looking for ways to deliver more value to your customers. O ...[Read More]

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Aug18

Reflections: West Coast Regional User Forum

Posted on 18 Aug 2010 by Jason Alley

I spent last Wednesday in beautiful Southern California hanging out with Interactive customers, partners, consultants, product managers, engineers, and sales, marketing and professional services folks. It was an awesome day of learning…sharing…fe ...[Read More]

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Aug10

97% Fat Free and Confusing Statistics

Posted on 10 Aug 2010 by Matt Taylor

A recent discussion with a customer reminded me of the misunderstood and misleading nature of statistics. The customer ran a test with a changed configuration and came back with the response "it only improved by 3%". I asked for more det ...[Read More]

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Aug10

Why Net Neutrality Matters

Posted on 10 Aug 2010 by Tom Fisher

I woke up the other day and discovered that my home phone was not working. No dial tone, no 411 and most importantly for me with two little kids no 911 service in the unfortunate case that we would need it. Having worked with more than one pho ...[Read More]

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Aug08

Something about Engineering Diagrams

Posted on 08 Aug 2010 by Abi Chandra

Recently a Systems Engineer from an Interactive Intelligence partner contacted me for help in creating a diagram for a complicated architecture. This architecture was what we systems engineers would call “A Big Kahuna.” His was an architecture th ...[Read More]

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Aug06

Business Communications European Style -- Different or Not?

Posted on 06 Aug 2010 by Joe Staples

I've spent the week in the UK, in large part meeting with industry analysts and editors. As you might expect, some of the market dynamics and challenges are the same and some are different. All told, I reached some interesting conclusions about vari ...[Read More]

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Jul29

Shrinkage....in the contact center, not on Seinfeld!

Posted on 29 Jul 2010 by Troy Plott

I recently gave a presentation on how to measure and manage contact center shrinkage and it quickly became clear to me that not everyone understood what I meant by shrinkage. Most contact center operations folks understand the meaning but a few p ...[Read More]

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Jul23

Are you using a softphone or just a desktop client?

Posted on 23 Jul 2010 by Brad Herrington

I’ve recently participated in sessions at two different industry gatherings where the topic was centered on what’s better, a hard phone or a softphone. The sessions were meant to argue the points for and against the need for a traditional phone de ...[Read More]

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Tags

Survey Says - Growing interest in social media in the enterprise

South Africa - SEACOM cable could change the nation

Reducing Costs in a Tight Economy with Grassroots Process Improvement

Reflections: West Coast Regional User Forum

97% Fat Free and Confusing Statistics

Why Net Neutrality Matters

Something about Engineering Diagrams

Business Communications European Style -- Different or Not?

Shrinkage....in the contact center, not on Seinfeld!

Are you using a softphone or just a desktop client?