" About Interactive Intelligence | Global provider of Contact Center Solutions ">

About Us

Company Overview

Interactive Intelligence Group, Inc. (NASDAQ: ININ) is a global provider of contact center, unified communications, and business process automation software and services designed to improve the customer experience.

Our Numbers

Founded in 1994 and backed by more than 6,000 customers worldwide, Interactive Intelligence is profitable and debt-free with 2013 revenues of $318.2 million, an increase of 34 percent over 2012.

Our Solutions

Our IP business communications solutions unify every aspect of contact center and enterprise interactions for reduced costs, simplified management, and improved customer service.

  • Contact Center - Cloud or on-premises, get everything your contact center needs to offer consistent, world-class service in a single-platform, all-in-one IP communications software suite.
  • Unified Communications - Support your entire enterprise with a single-platform, all-software IP PBX application suite that easily integrates with your existing business applications.
  • Business Process Automation - A unique and cost-effective communications-based process automation application that applies proven contact center technologies to capture, prioritize, route, escalate, track and manage work throughout the entire business process lifecycle.

Our Customers

Interactive Intelligence customers represent a wide range of brand-name companies, including AIG, American Red Cross, Angie’s List, ASPCA, B&H Photo, BMW, CarMax, Coca Cola, Crutchfield, Eli Lilly and Company, Finish Line, GROUPON, Harrah’s, Harvard University, Honda, Hydro-Québec, IKEA, John Deere, Kohl’s, Motorola, Nationwide, Random House, Rolex, Sony, Trader Joe’s, UNUM, US Airways, Volvo, Walgreens, and many more.

Recent Awards and Recognitions

  • Gartner’s Contact Center Leaders Quadrant, Magic Quadrant for Contact Center Infrastructure, 2013
  • Software Magazine’s 2013 Global Top 500 Software and Services Companies (13th consecutive year)
  • Ovum’s 2013 Decision Matrix “Market Leader”: Selecting a Multichannel Cloud Contact Center Vendor
  • Frost & Sullivan’s 2013 Company of the Year Award, Cloud-Based Contact Center Solutions, North America
  • Miercom’s 2013 “Performance Verified” certification
  • TMC’s Customer Magazine’s 2013 IP Contact Center Technology Pioneer Award
  • TMC’s Cloud Computing Magazine’s 2013 Cloud Computing Excellence Award
  • Glassdoor’s Employees’ Choice Award 2014, Best Places to Work in the U.S.
  • Mashable’s 2014 Seven Best Tech Companies to Work For

Contact Us

World Headquarters
Interactive Intelligence
7601 Interactive Way
Indianapolis, IN 46278
Phone: +1 800.267.1364
Fax: +1 800.267.1364
Email: Info@ININ.com
Location Map, Directions and Area Hotels

    Frost & Sullivan Movers and Shakers Interview with CEO Don Brown​

    press conference video

    Interactive Intelligence Press Conference: Indiana Job Growth & Expansion Plans
    May 1, 2014