Message from the CEO

"In 1994 I left a software company that was about to go public – a company that I had started with my own money – in order to found Interactive Intelligence. I did so because I truly believed there was a revolution coming in business communications and I wanted to be part of it. The early years were tough. Imagine trying to sell a Windows NT-based ‘unified’ communications system against Lucent, Nortel and the other legacy telecom giants. Back in ‘95, ‘96 and ‘97, people said it would never work and would never sell. Well, more than a decade later, the world looks a lot different! We’ve sold thousands of systems. Gartner has declared the PBX dead. And the telecom giants like Siemens and Nortel don’t look quite so tall. In fact, the same competitors that derided our system back then have been scrambling in an effort to stitch together multiple products and re-label them as ‘unified’ in an attempt to play catch up. However, we haven’t looked back. With our continued focus on R&D, rapid revenue growth, and consistent profitability, we’re now recognized by Gartner as a global leader in IP contact center solutions; by Datamonitor as the most trusted unified communications vendor among large enterprises; and by Software Magazine as the 196th largest software company in the world. Our technology innovation -- today backed by more than 3,000 global customers and 300 value-added resellers around the world – gives even the largest organizations an alternative when selecting between start-up vendors offering ‘bleeding-edge’ solutions, and the legacy dinosaurs that have simply put new names on the same old proprietary systems. We’ll continue to raise the bar this year by building on our early adoption of SIP for even greater scalability and reliability. We’ll offer a whole new set of on-demand contact center services, and we’ll introduce the world’s first all-in-one solution for business process automation. To all those customers who believed in us during the early years, I want to express my deepest gratitude. And to all those customers we've yet to win, I invite you to share in our vision of a modern, streamlined communications solution instead of the complicated tangle of proprietary devices offered by the rest of the pack."
- Dr. Donald E. Brown, Founder and CEO, Interactive Intelligence Inc.

Company Overview

Interactive Intelligence Inc. (NASDAQ: ININ) is a global provider of unified business communications solutions for contact center automation, enterprise IP telephony, and enterprise messaging.

The company has developed an all-in-one IP communications software suite that's scalable and standards-based, offering single-platform architecture with inherent multi-channel processing to deliver comprehensive applications minus the cost and complexity introduced by multi-point vendors.

Founded in 1994 and backed by more than 3,000 customers worldwide, Interactive Intelligence is an experienced leader delivering a comprehensive solution-set comprised of premise-based and hosted offerings, including software, hardware, consulting, support, education and implementation services.

Interactive Intelligence customers represent a wide range of brand-name companies, including Abbott Labs, AIG, Amway, ASPCA, BMW, Bosch Group, Ceridian, Citrix Online Division, Computershare, Eli Lilly and Company, Finish Line, Harrah's Entertainment, Harvard University, Honda, Hydro-Québec, IBM, Kohl's Department Stores, Motorola, Nautilus, Oracle, Random House Group, Research In Motion, Rolex, Sony, University of California, Berkeley, US Airways, Volvo, and Walgreens.

The Interactive Intelligence product line is ideal for mid to large-sized enterprises and contact centers, global 1000 firms, and distributed organizations, including those with remote and mobile workers. Vertical specialties include financial services (banks, credit unions, and insurance firms), outsourced services (teleservices, and credit and collections agencies), higher education institutions.

The company began licensing its products in 1997 and has grown in total revenues from $1.6 million in 1997 to $121.4 million in 2008. Interactive Intelligence sells its award-winning solutions through a global network of approximately 300 VARs, including Affiliated Computer Services, Agori, Arvato (a division of Bertelsmann), AT&T, Dimension Data, Ementor, Hitachi, Iwatsu, Newtel Essence B.V. (a KPN Company), Ontario Systems, and TietoEnator.

In addition to a mature and expansive reseller channel, Interactive Intelligence also offers a wide range of services to its customer base via its Global Services teams (Support, Managed Services, Professional Services, Education, and CaaS) with approximately 150 services employees staffing offices in the U.S., U.K, Netherlands, Germany, Japan, Australia and Kuala Lumpur.

Interactive Intelligence has been recognized as a market leader by top-tier industry analyst firms, including:

Gartner's "Leaders Quadrant," Magic Quadrant for Contact Center Infrastructure North America, 2008
Datamonitor's "Most Trusted Unified Communications Vendor, Large Enterprises," Business Trends: Contact Center Investments in Developed Markets, 2008
Frost & Sullivan's "Top Ten Inbound Contact Routing Vendors," North American Inbound Contact Routing Market, 2008

Recent Interactive Intelligence awards include:

Miercom's 2008 "Best All-in-One Multimedia Contact Center"
TMC Labs 2008 "Innovation Award"
Software Magazine's 2008 "Global Top 500 Software and Services Companies"
FORTUNE Small Business Magazine's 2008 "Fastest Growing Public Companies"
BusinessWeek's 2008 "Hot Growth 50"
Listed in the "Russell 2000®," "Russell 3000®" and "Russell Microcap®"

World Headquarters Contact Information:
Interactive Intelligence Inc.
7601 Interactive Way
Indianapolis, IN 46278
Location Map, Directions and Area Hotels
Phone & Fax +1 317.872.3000
Toll Free: 800.267.1364
Info@ININ.com
http://www.ININ.com