About Us

Fast Facts

  • Year Founded: 1994
  • Founder: Dr. Donald E. Brown, President and Chief Executive Officer
  • First Product Released: 1997
  • Ticker Symbol: Nasdaq: ININ
  • IPO Date: Sept. 23, 1999
  • Offices: 35-plus worldwide
  • Number of Employees: 2,000-plus
  • Number of Customers: 6,000-plus deployments in more than 100 countries
  • Number of Resellers: Approximately 400 in 60 countries
  • 2014 Revenue: $341.3 million, an increase of 7 percent over 2013
  • Certifications: EU/Swiss Safe Harbor, ISO 9001:2008, ISO 27001:2005, JITC, PCI DSS 2.0, SSAE16 SOC2 Type II

Who We Are

Interactive Intelligence is a global provider of enterprise-grade collaboration, communications and customer engagement software and cloud services that help customers improve service, increase productivity and reduce costs.


Why Us?

  • Innovation -- As a consistent driving force behind the development of new cloud and on-premises communications, collaboration and customer engagement solutions, Interactive Intelligence’s first-to-market approach has made it a leading innovator.
  • Experience -- Experienced in developing communications, collaboration and customer engagement solutions since 1994 and backed by more than 6,000 customer deployments worldwide, Interactive Intelligence brings the maturity required to satisfy the most diverse enterprise requirements, including those of the largest multi-national organizations.
  • Value -- Interactive Intelligence helps customers improve service, increase productivity, and reduce costs through its cloud and on-premises collaboration, communications and customer engagement solutions, comprehensive global services, and mature partner ecosystem.

Validation

  • Mashable’s 2014 Seven Best Tech Companies to Work For
  • Frost & Sullivan’s 2014 Company of the Year Award, Contact Center Systems, North America
  • CRM Magazine’s 2014 Service Leader Winner, IVR
  • Network World’s 2014 Fave Raves (top products voted on by IT pros)
  • Gartner’s Contact Center Leaders Quadrant, Magic Quadrant for Contact Center Infrastructure, 2014 (sixth consecutive year)
  • Software Magazine’s 2014 Global Top 500 Software and Services Companies (14th consecutive year)
  • Glassdoor’s Employees’ Choice Award 2015, Best Places to Work in the U.S. (second consecutive year)

Contact Us

World Headquarters
Interactive Intelligence
7601 Interactive Way
Indianapolis, IN 46278
Phone: +1 800.267.1364
Fax: +1 800.267.1364
Email: Info@ININ.com
Location Map, Directions and Area Hotels

    Frost & Sullivan Movers and Shakers Interview with CEO Don Brown​

    press conference video

    Interactive Intelligence Press Conference: Indiana Job Growth & Expansion Plans
    May 1, 2014