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"We chose the Interactive Intelligence software based on its open architecture for maximum customization."

-ChemPoint.com

 

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Media Coverage

Interactive Intelligence Developing New Business Process Automation Software
June 2009
Contact center software vendor Interactive Intelligence has announced that it is developing a new Business Process Automation (BPA) product, dubbed Interaction Process Automation (IPA), scheduled for release in Q4.
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Business Process Inefficiencies: Communication Technologies to the Rescue
June 2009
On June 22, Interactive Intelligence launched Interaction Process Automation (IPA) – a communications-based process automation tool. It leverages Interactive Intelligence’s proven unified communications (UC) and contact center technologies as well as some document and workflow management capabilities originally developed by AcroSoft, acquired by Interactive Intelligence earlier this year.
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Phone Features: Pop-Ups, Telephones and Customer Service
June 2009
If your growing business has the pleasure of needing a call center (big or small) to respond to customer needs, the phone system you use and the features it has are important.
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Interactive Intelligence, Ronco Ink Reseller Agreement
June 2009
Days after launching its software-based business process automation product, Interactive Intelligence is announcing that it’s signed a so-called “Elite Partner” reseller agreement with Ronco Communications & Electronics that grants authorization to Ronco to sell, deploy and support Indianapolis-based InIn’s unified IP business communications solutions.
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Interactive Intelligence Honors Stellar Relay with Innovator Award
June 2009
Contact center software vendor Interactive Intelligence has honored a California-based customer relationship management outsourcer with its 2009 Innovator Award.
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Interactive Intelligence to Expand its Indianapolis Presence
June 2009
In a departure from U.S. companies scaling down its on-shore presence and moving operations abroad, business communications software provider Interactive Intelligence Inc. has signed an amendment to its corporate office lease with Duke Realty to occupy 79,000 square feet of a new 154,000 square-foot building being constructed adjacent to its current northwest Indianapolis location.
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Interactive Intelligence Awards VIPdesk at User Forum
June 2009
VIPdesk, a national provider of virtual concierge services, received the Interactive Intelligence People’s Choice Award for its pioneering use of the vendor’s IP-based business communications software to support its work-at-home customer service reps, called Brand Ambassadors.
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New Era Tickets Selects Interactive Intelligence to Improve its Contact Center Performance
June 2009
Interactive Intelligence has been selected by New Era Tickets, a full-service ticketing and digital fan marketing subsidiary of Comcast Spectacor, to provide communications-as-a-service (CaaS) for its contact center.
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Interactive Intelligence Ups Its IQ with Process Automation
June 2009
With unemployment still on the rise — even if the rate of growth has slowed — many organizations continue to tighten their belts in other ways as well, which means that those fortunate enough to still have employment are nevertheless struggling to implement budget and resource cuts at every turn. Looking to further automate processes and improve productivity for day-to-day tasks, Interactive Intelligence has unveiled its latest offering, Interaction Process Automation (IPA), a communications-based product designed to increase process efficiency and reduce operational costs.
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Interactive Intelligence Acquires AcroSoft
June 2009
Interactive Intelligence (ININ) has acquired privately held AcroSoft Corp., a provider of insurance content management solutions.
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