August 2010 Two customers of communications provider Interactive Intelligence move their contact centers to the cloud—at least for now. View web article August 2010 Medibank Health Solutions is set to deploy a contact centre automation solution and all-in-one IP software suite to improve the delivery of its healthcare services. The healthcare provider will deploy Interactive Intelligence’s Customer Interaction Centre (CIC) across its Australian operations after conducting an extensive market-wide search for the right product. View web article August 2010 Interactive Intelligence sent me their new SIP Station to check out and review. It's an interesting little product that aims to replace big bulky desktop SIP phones with a simple little SIP-based Power over Ethernet (PoE) box that has a headset jack for connecting any standard headset. View web article August 2010 The company is scanning and indexing about 10,000 files per week with AcroSoft Documents and AcroSoft ScanPlus, it says. View web article July 2010 Interactive Intelligence Middle East, a regional arm of the global provider of unified IP business communications solutions, has announced that it has signed a partnership agreement with 2share to promote Interactive Intelligence’s portfolio of contact centre software and business process automation solutions in the Kingdom of Saudi Arabia. View web article July 2010 Interactive Intelligence and Buzzient have partnered to provide an integrated social media monitoring, routing and reporting solution. View web article July 2010 Interactive Intelligence, a provider of contact center, enterprise communications and business process automation solutions, was listed at the 16th spot out of 42 companies listed within the Indiana Chamber of Commerce’s "large companies" category. View web article July 2010 We've had several posts recently on the intersection of contact centers and social networking--Gary Audin and Brian Riggs both addressed the potential for using social media communications as one channel for inbound communications to the contact center. And when our team was in Indianapolis last week, we got a similar story from Interactive Intelligence. View web article July 2010 Buzzient and Interactive Intelligence have partnered to create an integrated social media monitoring, routing, and reporting solution that melds Buzzient's social media analysis capabilities with Interactive Intelligence's multi-channel queuing, routing, and reporting applications. View web article July 2010 Frost & Sullivan, a global research and consulting firm, has given Interactive Intelligence the contact center designation in its 2010 North American Technology Company of the Year awards. View web article |