February 2010 Although it is yet to make an official announcement, Interactive Intelligence has revealed that its new business process automation solution, Interaction Process Automation™ (IPA), is now generally available. The new offering -- a module that plugs into Interactive Intelligence's Customer Interaction Center® platform -- facilitates what is being called “communications-based process automation” (CBPA). Basically it enables companies to use the multimedia routing and presence capabilities of the CIC platform as a framework for carrying out routine, “people centric” business processes View web article February 2010 Interactive Intelligence recently announced that its new business process automation solution, Interaction Process Automation™, or “IPA,” is now generally available. To find out more about this new product, which uses the corporate phone system as a framework for automating certain “people-centric” business processes, TMCnet interviewed Joe Staples, Interactive Intelligence’s executive vice president of worldwide marketing. Listen now! View web article January 2010 FirstCare Health Plans has reported improved customer service and increased productivity using an all-in-one IP communications software suite from Interactive Intelligence. View web article January 2010 TMC interviews Interactive Intelligence product manager, Rick Chin, about the company’s communications-as-a-service (CaaS) offering View web article January 2010 Lasik MD is a leading provider of laser vision correction in Canada. The company currently has 21 clinics in Canada and one in the U.S. Up until 2006, the company was using a diverse mix of communications solutions, with separate PBXs deployed at each location (at the time the company had only 13 clinics). In addition the company was using a Nortel BCM 400 system in its main contact center in Montreal. View web article January 2010 A-Med Health Care, a specialty pharmacy providing advanced medications, infusions, supplies and services to patients living with complex conditions, is among the many companies realizing new operational efficiencies and cost savings through the deployment of Interactive Intelligence’s Customer Interaction Center enterprise VoIP system. View web article January 2010 Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications solutions, has honored reseller, Adapt Telephony Services, with its Vision Award. Adapt received the award for using the Interactive Intelligence all-in-one IP communications software suite, Customer Interaction Center™ (CIC), to help Texas Dow Employees Credit Union improve member services, increase reliability, and support future growth.
View web article December 2009 The highlight of the decade has to be the transformation of the call centre to the contact centre. With the advent of electronic communications (Email, Web Chat, SMS, etc) consumers have adopted new methods of communication. View web article December 2009 Joe Staples, senior vice president of worldwide marketing for Interactive Intelligence, talks with Patrick Barnard, senior web editor for TMCnet, about the company’s achievements for 2009, what it is planning for 2010, and the factors that are shaping the contact center industry today. View web article December 2009 A fascinating industry icon, Dr. Donald E. (Don) Brown has now founded and run three successful software companies. His current and largest one, 15-year-old Interactive Intelligence, now readies the introduction of a leapfrog offering that will cause you to rethink how communications technology is used throughout your enterprise. View web article |