January 2010 FirstCare Health Plans has reported improved customer service and increased productivity using an all-in-one IP communications software suite from Interactive Intelligence. View web article December 2009 A fascinating industry icon, Dr. Donald E. (Don) Brown has now founded and run three successful software companies. His current and largest one, 15-year-old Interactive Intelligence, now readies the introduction of a leapfrog offering that will cause you to rethink how communications technology is used throughout your enterprise. View web article December 2009 The highlight of the decade has to be the transformation of the call centre to the contact centre. With the advent of electronic communications (Email, Web Chat, SMS, etc) consumers have adopted new methods of communication. View web article December 2009 Joe Staples, senior vice president of worldwide marketing for Interactive Intelligence, talks with Patrick Barnard, senior web editor for TMCnet, about the company’s achievements for 2009, what it is planning for 2010, and the factors that are shaping the contact center industry today. View web article December 2009 Due to the economic downturn, organizations everywhere are looking for ways to boost employee productivity and “do more with less.” As a result, many of them are searching for software solutions that can help them automate routine “people-centric” business processes, such as the on-boarding of employees, the processing of loan applications or the registering of college students for an upcoming semester. View web article December 2009 Partners Mutual Insurance, a property and casualty insurance company, has purchased the Interactive Intelligence (Nasdaq: ININ) all-in-one IP communications software suite, Customer Interaction Center® (CIC) Partners Mutual selected Interactive Intelligence based on its insurance expertise, and CIC’s broad feature-set and cost-effectiveness, according to the company’s president and CEO, Richard Ewert. View web article December 2009 Partners Mutual Insurance, a Milwaukee-based auto, homeowners and commercial insurer, has selected Interactive Intelligence's (Indianapolis) Customer Interaction Center (CIC) IP communications software suite for contact center automation and enterprise IP telephony. View web article December 2009 Partners Mutual Insurance, a property and casualty insurance company, has purchased the Interactive Intelligence all-in-one IP communications software suite, Customer Interaction Center (CIC). View web article November 2009 The Hornsby Shire Council, which oversees Hornsby Shire, a large Local Government Area in the Northern region of Sydney, Australia, has reportedly deployed Interactive Intelligence’s Customer Interaction Center (CIC) unified communications platform to improve its operations. View web article November 2009 Voicemail has gone from a rudimentary, stand-alone, circuit-switched solution to an integrated software application that’s standard in practically every IP telephony platform today. View web article |