June 2009 Contact center software vendor Interactive Intelligence has announced that it is developing a new Business Process Automation (BPA) product, dubbed Interaction Process Automation (IPA), scheduled for release in Q4. View web article June 2009 On June 22, Interactive Intelligence launched Interaction Process Automation (IPA) – a communications-based process automation tool. It leverages Interactive Intelligence’s proven unified communications (UC) and contact center technologies as well as some document and workflow management capabilities originally developed by AcroSoft, acquired by Interactive Intelligence earlier this year. View web article June 2009 If your growing business has the pleasure of needing a call center (big or small) to respond to customer needs, the phone system you use and the features it has are important. View web article June 2009 Days after launching its software-based business process automation product, Interactive Intelligence is announcing that it’s signed a so-called “Elite Partner” reseller agreement with Ronco Communications & Electronics that grants authorization to Ronco to sell, deploy and support Indianapolis-based InIn’s unified IP business communications solutions. View web article June 2009 Contact center software vendor Interactive Intelligence has honored a California-based customer relationship management outsourcer with its 2009 Innovator Award.
View web article June 2009 In a departure from U.S. companies scaling down its on-shore presence and moving operations abroad, business communications software provider Interactive Intelligence Inc. has signed an amendment to its corporate office lease with Duke Realty to occupy 79,000 square feet of a new 154,000 square-foot building being constructed adjacent to its current northwest Indianapolis location. View web article June 2009 VIPdesk, a national provider of virtual concierge services, received the Interactive Intelligence People’s Choice Award for its pioneering use of the vendor’s IP-based business communications software to support its work-at-home customer service reps, called Brand Ambassadors. View web article June 2009 Interactive Intelligence has been selected by New Era Tickets, a full-service ticketing and digital fan marketing subsidiary of Comcast Spectacor, to provide communications-as-a-service (CaaS) for its contact center. View web article June 2009 With unemployment still on the rise — even if the rate of growth has slowed — many organizations continue to tighten their belts in other ways as well, which means that those fortunate enough to still have employment are nevertheless struggling to implement budget and resource cuts at every turn. Looking to further automate processes and improve productivity for day-to-day tasks, Interactive Intelligence has unveiled its latest offering, Interaction Process Automation (IPA), a communications-based product designed to increase process efficiency and reduce operational costs. View web article June 2009 Interactive Intelligence (ININ) has acquired privately held AcroSoft Corp., a provider of insurance content management solutions. View web article |