January 2012 In preparation for ITEXPO East next week in Miami, I created a list of things to see. At the top is kicking the tires of Interactive Intelligence’s integration of its Interaction Client.NET Edition with MicrosoftLync Server 2010. View web article January 2012 Technology impacts our work and personal lives in countless ways...One company, Interactive Intelligence, has taken it a step further and wants to help the world by giving away goats.
View web article December 2011 After integrating its disparate contact center operations, Deltek cut its response time in half, improving the customer experience while cutting service costs. View web article December 2011 Contact center solutions industry leader Interactive Intelligence is coming off quite an eventful and successful year. View web article December 2011 A few weeks back I highlighted several fascinating days I spent with contact center solutions leader Interactive Intelligence ("Interactive") at their annual partner event. I said there would be details to follow on what I saw, heard, got a chance to kick the tires of as well as the feedback received from various partners. With the formal release of CIC 4.0 for its flagship Customer Interaction Center (CIC) all-in-one IP communications software suite in late November, now is a good time to focus in on what’s new and why the excitement. View web article November 2011 As companies like Apple teach us the value of customer experience, more companies appear to be looking inward to figure out how they can improve both their products and their outward-facing operations and brands. View web article October 2011 A video interview by Tecala Blog T.V. in Australia with Interactive Intelligence chief marketing officer, Joe Staples, about topics that include enterprise IP telephony, business process automation, and speech analytics. View web article October 2011 As customer adoption of Communications-as-a-Service, or CaaS, trends slowly upward, solution providers still encounter plenty of skepticism over the reliability and security of the model. View web article October 2011 Interactive Intelligence made sure they had plenty of seats when a…panel was moderated by Senior Director for IPA Rachel Wentink at the Global Partner Conference in Indianapolis this week. One of the presenters was Joanna Thomas, General Manager for insurance aggregator iSelect in Australia. On the video she answers questions about why iSelect began looking at process automation solutions, why they chose Interactive Intelligence and how long it took to implement the solution. View web article October 2011 Cloud computing offers companies opportunity to innovate in the ways their contact centers handle customer interactions. Systems vendors have been gradually moving call and other interaction management to the cloud, along with some of the core applications required to operate a contact center such as call recording, workforce management and analytics. Interactive Intelligence is one of the front runners in this market with its Customer Interaction Center. View web article |