Media Coverage - Archive

	May 2008 OCS and the Contact Center: Interactive Intelligence Joins the Fray Last week, Interactive Intelligence made some exciting product announcements and fellow-blogger Nancy Jamison has already skillfully covered those related to Customer Feedback Management. The other major piece of the story centers on integration with Microsoft Office Communications Server. View Web Article
	May 2008 Helping organizations communicate more effectively Interactive Intelligence last week announced that it is combining its all-in-one IP communications software platform with Microsoft Office Communications Server 2007. View Web Article
	May 2008 Interactive's platform extends Office Communications Server Interactive Intelligence Inc. [Nasdaq: ININ] on Tuesday announced an IP communications software platform that integrates with Microsoft’s Office Communications Server (OCS), extending IP PBX and call centre functionality to Redmond’s unified communications platform. View Web Article
	May 2008 Interactive Intelligence Debuts Customer Feedback Management Products Unified IP business communications solutions provider, Interactive Intelligence is introducing new customer feedback management products designed to help organizations to better measure and improve customer service. View Web Article
	May 2008 Interactive Intelligence Brings Increased Intelligence to UC and the Contact Center In a triple announcement this week, Interactive Intelligence scored a hit on three fronts, adding survey functionality and speech analytics to the contact center, and integration with Microsoft OCS. View Web Article
	May 2008 Interactive Intelligence Unveils New Customer Feedback Products The provider of business communications solutions seeks to gain ground with midsize and large contact centers in what one analyst calls "a large, untapped market.” View Web Article
	May 2008 Interactive Intelligence Wants To Feel Your Pain RCPU had a visit this week with Interactive Intelligence, a vendor pretty much in the unified communications space, over Brazilian cuisine (read: meat)here in Framingham. View Web Article
	May 2008 DialAmerica Picks Interactive Intelligence for All-in-One IP Communications When DialAmerica, a large privately owned telemarketing company in the U.S., realized they needed to improve their existing call center platform in order to support their growing customer base, they turned to Interactive Intelligence for their Customer Interaction Center (CIC) software suite. View Web Article
	April 2008 How UC Changes Business Processes Cost-U-Less Insurance, one of California’s largest non-standard auto insurance brokers, was losing business because of an inefficient contact center phone system that dropped calls and didn’t provide any real time data. View Web Article April 2008 IP Contact Centers Reach Out The IP Contact Center, like VoIP itself, was considered a way to save money on placing and receiving massive numbers of phone calls. View Web Article
	April 2008 High Priority Talkument an Oaisys in the Desert Once a year, the editorial staff of Customer Interaction Solutions conducts a roundtable interview of industry leaders as a way of assessing the growth and prospects of the call/contact, CRM and teleservices industries View Web Article
	April 2008 IP-based System Key for Growing Call Center As the phones ring and customers cancel newsletter subscriptions or reorder "Rice-n-Shine" meal replacement here at the headquarters of ITV, message boards throughout the call center display the call queue, wait times and other statistics. View Web Article
	April 2008 Contact Center and IT Survey: Understanding the Latest Technology Trends In mid-2007, business communications software developer, Interactive Intelligence, conducted a survey of its 2,500-plus global contact center and enterprise customer base to provide insight into which technologies they were evaluating and why. These technologies included enhanced call routing, quality monitoring, voice over IP, and others. View Web Article
	April 2008 Interactive Intelligence Receives Record Page Views on Highest Trafficked Contact Center Site on the Web The Interactive Intelligence-sponsored Contact Center Research Community Web page on TMCnet — among the highest trafficked Internet sites of its kind* — achieved a record 587,084 page views in March. This is the highest number of views for the site to date, and the second highest among all of TMCnet's online communities. View Web Article
	March 2008 Software Maker Puts a Call Out for the Outrageous Sure, you may have stories about shabby customer service from call-center agents. Maybe you had to repeat your name and account number over and over. Maybe your call-center agent seemed clueless. But perhaps you weren't such a joy to speak with, either. Interactive Intelligence -- an Indianapolis-based software maker specializing in programs used by call centers -- is giving call center agents a chance to tell their stories. In a savvy marketing move, Interactive recently launched an "Outrageous Interactions" contest for agents to submit stories about their most outlandish, weird and unreasonable customers.
	March 2008 Interactive Intelligence's Unified Communications Positioning This is a podcast in which UC Strategies co-founder, Jim Burton, interviews Interactive Intelligence solutions marketing director, Tim Passios, about the company's UC positioning. Listen to Podcast

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