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Media Coverage

Partly Cloudy
August 2010
Two customers of communications provider Interactive Intelligence move their contact centers to the cloud—at least for now.
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Medibank CIO talks contact centre automation
August 2010
Medibank Health Solutions is set to deploy a contact centre automation solution and all-in-one IP software suite to improve the delivery of its healthcare services. The healthcare provider will deploy Interactive Intelligence’s Customer Interaction Centre (CIC) across its Australian operations after conducting an extensive market-wide search for the right product.
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Interactive Intelligence SIP Station Review
August 2010
Interactive Intelligence sent me their new SIP Station to check out and review. It's an interesting little product that aims to replace big bulky desktop SIP phones with a simple little SIP-based Power over Ethernet (PoE) box that has a headset jack for connecting any standard headset.
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American Farmers & Ranchers Mutual Deploys Content Management Products from Interactive Intelligence
August 2010
The company is scanning and indexing about 10,000 files per week with AcroSoft Documents and AcroSoft ScanPlus, it says.
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2share to Sell Interactive Intelligence's Portfolio of Contact Centre Software in Saudi Arabia
July 2010
Interactive Intelligence Middle East, a regional arm of the global provider of unified IP business communications solutions, has announced that it has signed a partnership agreement with 2share to promote Interactive Intelligence’s portfolio of contact centre software and business process automation solutions in the Kingdom of Saudi Arabia.
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New partnership to help contact centres report on social media content
July 2010
Interactive Intelligence and Buzzient have partnered to provide an integrated social media monitoring, routing and reporting solution.
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Interactive Intelligence Among the Best Places to Work in Indiana
July 2010
Interactive Intelligence, a provider of contact center, enterprise communications and business process automation solutions, was listed at the 16th spot out of 42 companies listed within the Indiana Chamber of Commerce’s "large companies" category.
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Interactive Intelligence Integrates Social Networking
July 2010
We've had several posts recently on the intersection of contact centers and social networking--Gary Audin and Brian Riggs both addressed the potential for using social media communications as one channel for inbound communications to the contact center. And when our team was in Indianapolis last week, we got a similar story from Interactive Intelligence.
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Customer Engagement Tool Adds Social Media Monitoring
July 2010
Buzzient and Interactive Intelligence have partnered to create an integrated social media monitoring, routing, and reporting solution that melds Buzzient's social media analysis capabilities with Interactive Intelligence's multi-channel queuing, routing, and reporting applications.
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Interactive Intelligence Receives Frost & Sullivan's Award
July 2010
Frost & Sullivan, a global research and consulting firm, has given Interactive Intelligence the contact center designation in its 2010 North American Technology Company of the Year awards.
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Carenet buys Interactive Intelligence system to improve call service
July 2010
Carenet has adopted a new technology service that should allow the company to provide better service to patients seeking access to health care.
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Major Refinements by Interactive Intelligence Greatly Improve Outbound Dialing – Interactive Dialer 3.0
July 2010
I’m a big fan of outbound dialing if done properly. In May, I presented a pitch entitled “Outbound Notification – Its’ not your Mother’s Dialer”, for CRMXchange’s Virtual Speech Symposium, in which I talked about how far we have come from the days of Robocalls. We have come a long way and outbound isn’t going to go away, but instead get better and better.
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Interactive Intelligence Enhances Offering for Credit and Collection Industry
July 2010
Interactive Intelligence, a global provider of unified IP business communications solutions, has enhanced its automated dialing application to help credit and collection agencies increase efficiencies, reduce costs, and maintain compliance.
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Enhancements to Interactive Intelligence’s Communications-as-a-Service Offering
May 2010
Building upon its success with its communications-as-a-service (CaaS) offering, Interactive Intelligence has added several enhancements, including a new Web portal, hosted workforce management, and agentless dialing applications.
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IPA Review
May 2010
After more than two years of development and multiple successful beta customer deployments, Interactive Intelligence released its Interaction Process Automation™ (IPA) solution in February for mid-size to large enterprises and contact centers.
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Interactive Intelligence CaaS Enhancements – Adding Value to the Cloud
May 2010
Interactive Intelligence is doing a lot of things right, and we’re seeing evidence of this in both their overall performance and their latest CaaS enhancements.
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Interactive Intelligence Adds New Applications, Administrative Interface, to its Fast-Growing CaaS Service
May 2010
Interactive Intelligence, which offers contact center and business process automation solutions for enterprises and SMBs, has added its workforce management and dialer applications to its Communications as a Service (CaaS) offering, as well as a new Web-based administrative interface allowing for client control over configuration and billing.
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Interactive Intelligence Enhances its CaaS Offering
May 2010
This is a podcast interview with Interactive Intelligence Chief Marketing Officer, Joe Staples.
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Interactive Intelligence Capitalizes on the Cloud Computing Trend
May 2010
This is a podcast interview with Interactive Intelligence Chief Marketing Officer, Joe Staples.
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Interactive Intelligence Makes CaaS Announcement
May 2010
Communications as a Service (CaaS) is one of those buzzwords that lots of people talk about but that it's not always clear is really materializing in the marketplace. Interactive Intelligence is out with some proof points
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Interactive Intelligence Builds on CaaS Capabilities
May 2010
Just about a year ago, I wrote here about Interactive Intelligence Doubling-Down on CaaS, i.e., Communications as a Service. The title was based on a comment by company CEO Don Brown on a financial analyst call. Further fruits of that investment and executive attention are evidenced in both top-line results and new CaaS capabilities announced today by Interactive Intelligence.
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The Case for Interactive Intelligence's Enhanced CaaS Solution
May 2010
There is an up-and-coming way of connecting customers with contact centers, and contact center functionality, and that is Communications-as-a-Service (CaaS). Interactive Intelligence defines CaaS as where the communications systems and applications are hosted and managed by providers in off-premises data centers with the applications being provided to customers as a service. Payment is typically made based on per user/per month charges.
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Interactive Intelligence Enhances Communications-as-a-Service Offering
May 2010
Posted by Leonard Klie, Speech Technology Magazine, May 18, 2010 Interactive Intelligence, a global provider of unified IP business communications solutions, has enhanced its communications-as-a-service (CaaS) offering with outbound interactive voice response (IVR) capabilities, along with a new Web portal and hosted workforce management applications.
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Interactive Intelligence Offers Communications as a Service (CaaS)
May 2010
Having survived (actually thrived) the IT deep freeze that was 2009, Interactive Intelligence has launched its “Spring Media Tour” with its cloud based CaaS (Communications as a Service) offering as its centerpiece. While major IP-based contact center rivals like Avaya, Nortel, Cisco and several others reported that 2009 was a down year, InIn (a public company) has been able to crow about 8% revenue growth (2009 over 2008), adding that it saw 19% revenue growth in the first quarter of 2010, which was accompanied by a 65% increase in operating income.
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Process Automation, Contact Center Automation, Focal Points of Interactive Intelligence User's Conference
May 2010
Business process automation and contact center automation are the two main areas of focus for Interactions ’10, Interactive Intelligence’s annual user’s conference now underway at the Indianapolis Downtown Marriott – right in the company’s corporate hometown in Indianapolis, Ind.
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Adoption of social media in contact centres slow but steady
May 2010
Social media still resides on the fringe of contact centres, but more widespread adoption can happen in as little as a year, according to Interactive Intelligence Inc.’s director of solutions marketing Tim Passios. “They’re looking at it, they’re thinking about it, but they don’t know yet if it’s sticking around or if they’re ready for it,” Passios told InfoExecutive at the Interactive Intelligence User Forum in Indianapolis this week.
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Contact centres making move to the cloud
May 2010
Changes are afoot in the contact centre space and it involves stepping into the cloud, according Joe Staples, chief marketing officer at Interactive Intelligence Inc., an Indianapolis-based unified communications solutions provider, who singled out hosted services as the big story in 2010 for the company.
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Ideas drive Interactive Intelligence
May 2010
Don Brown, founder and chief executive officer of Indianapolis software maker Interactive Intelligence, divulged his company's formula for innovation.
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Nothing But Great Things to Say About Interactive Intelligence's New Interaction SIP Station
May 2010
Peter Nees, product manager for Interactive Intelligence, gave an in-depth session on the features and capabilities of the company's Interaction SIP Station - a relatively new SIP end point device that replaces the desk phone in the contact center - during the company's annual user's conference…
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Interactive Intelligence's New Business Process Automation Solution Wins TMC Product of the Year Award
April 2010
Technology Marketing Corporation's Customer Interaction Solutions magazine has awarded a 2009 Product of the Year Award to Interactive Intelligence for its new business process automation solution, Interaction Process Automation (IPA).
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