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January 2012 In preparation for ITEXPO East next week in Miami, I created a list of things to see. At the top is kicking the tires of Interactive Intelligence’s integration of its Interaction Client.NET Edition with MicrosoftLync Server 2010. View web article January 2012 Technology impacts our work and personal lives in countless ways...One company, Interactive Intelligence, has taken it a step further and wants to help the world by giving away goats.
View web article December 2011 After integrating its disparate contact center operations, Deltek cut its response time in half, improving the customer experience while cutting service costs. View web article December 2011 Contact center solutions industry leader Interactive Intelligence is coming off quite an eventful and successful year. View web article December 2011 A few weeks back I highlighted several fascinating days I spent with contact center solutions leader Interactive Intelligence ("Interactive") at their annual partner event. I said there would be details to follow on what I saw, heard, got a chance to kick the tires of as well as the feedback received from various partners. With the formal release of CIC 4.0 for its flagship Customer Interaction Center (CIC) all-in-one IP communications software suite in late November, now is a good time to focus in on what’s new and why the excitement. View web article November 2011 As companies like Apple teach us the value of customer experience, more companies appear to be looking inward to figure out how they can improve both their products and their outward-facing operations and brands. View web article October 2011 A video interview by Tecala Blog T.V. in Australia with Interactive Intelligence chief marketing officer, Joe Staples, about topics that include enterprise IP telephony, business process automation, and speech analytics. View web article October 2011 As customer adoption of Communications-as-a-Service, or CaaS, trends slowly upward, solution providers still encounter plenty of skepticism over the reliability and security of the model. View web article October 2011 Interactive Intelligence made sure they had plenty of seats when a…panel was moderated by Senior Director for IPA Rachel Wentink at the Global Partner Conference in Indianapolis this week. One of the presenters was Joanna Thomas, General Manager for insurance aggregator iSelect in Australia. On the video she answers questions about why iSelect began looking at process automation solutions, why they chose Interactive Intelligence and how long it took to implement the solution. View web article October 2011 Cloud computing offers companies opportunity to innovate in the ways their contact centers handle customer interactions. Systems vendors have been gradually moving call and other interaction management to the cloud, along with some of the core applications required to operate a contact center such as call recording, workforce management and analytics. Interactive Intelligence is one of the front runners in this market with its Customer Interaction Center. View web article October 2011 In this TMC video interview at ITExpo in Austin, Texas, Staples shares information about the company’s upcoming CIC 4.0 release and more. View web article October 2011 In this TMC video interview at ITExpo in Austin, Texas, Staples shares information about the company’s upcoming “Quick Spin” launch and discusses the cloud-based communications-as-a-service (CaaS) market. View web article October 2011 Cloud-based solutions are hot, hot, hot this year and nowhere hotter than for the contact center. Interactive Intelligence has been aggressively positioning its communications-as-a-service (CaaS) solution for over two years and has seen sales success. View web article October 2011 In marketing circles, the biggest change in the new century is the rise of software, and the broader notion that we now live in a service and knowledge-based economy. Economies of scale are a major driver of competitive advantage when you're building physical products, but not so for things like software. These offerings can provide a great ROI, but take some investment in human capital to gain acceptance. Today, Interactive Intelligence has some news that speaks very well to that. I follow them pretty closely, and last week they gave me an in-person pre-launch briefing on Quick Spin. The details were just announced this morning, and the program is set to roll out before year-end. View web article October 2011 Interactive Intelligence, a provider of unified IP business communications solutions, today launched a trial program called Quick Spin that enables organizations to sample for free the company's communications-as-a-service (CaaS) offering. View web article October 2011 Coming off the first six months of 2011, Interactive Intelligence enjoyed cloud-based revenue growth numbers of 58% while orders increased a whopping 146% during the same period. Moreover, the cloud accounted for 26% of the company’s total new order dollar volume in the first half of 2011. Company CMO Joe Staples said the following to me in a meeting in New York, “We are seeing a huge shift towards the cloud.” He continued, “It is talked about in every single deal we are in.” View web article October 2011 Interactive Intelligence today launched Quick Spin, a trial program that enables organizations to try their communications-as-a-service (CaaS) service for free. Interactive Intelligence gave me a demo of Quick Spin last week and I was pretty impressed. It features unified communications (UC), auto-attendant, presence, conferencing, desktop call control, unified messaging, ACD, skills-based routing, call and screen recording, workforce management, and more. View web article October 2011 New Era Tickets improved its customer experience and contact center performance by shifting to an on-demand system that scales support to meet varying call volume. View web article September 2011 Interactive Intelligence recently released version 4.0 of its Customer Interaction Center (CIC). CIC provides companies with integrated communications and contact center functions that can be deployed on-premises, in the cloud or in a hybrid environment divided between them. View web article September 2011 Interactive Intelligence Group Inc. has hit a company milestone by exceeding 1,000 total employees, 601 of whom are based in Indiana. The Indianapolis business-communications software firm said on Thursday that it has added 190 jobs in the state since the beginning of 2010—a 46-percent growth rate in its Indiana employment. View web article September 2011 The company was recognized for a large scale upgrade to core critical systems, allowing the company to continue rapid growth within new and existing product lines while improving the overall customer experience and sales process. Extensive underlying infrastructure improvements included a new network and server virtualization. With the introduction of an Interactive Intelligence phone solution tightly integrated to a new custom developed CRM application, and extensive data layer improvements, data points are logged through the entire customer experience. This drove a more dynamic, directed and scripted sales process, and allows DEFENDER to continue to fine tune the process to improve our key performance indicators. View web article September 2011 The call center software industry is one nearly over-saturated with providers, each promising that its solutions will solve all of your problems and deliver an ideal experience for all of your customers. With so many options and seemingly identical solutions, how do you select the best fit for your company’s needs? One important step is to examine industry reviews to get more in-depth information to narrow your choices to more closely align with your needs. This Interactive Intelligence review explores what this provider offers. View web article September 2011 Interactive Intelligence has provided its Communications-as-a-Service (CaaS) hosted contact solution to the next generation online insurance broker, Policy Expert. CaaS will enhance the company’s customer interactions and support its growing business. View web article September 2011 The folks at CAA Saskatchewan know a thing or two about communication. So when the organization decided it was time to replace its aging phone system, CAA knew the new platform would have to provide functionality above and beyond the status quo. View web article September 2011 Joe Staples, Chief Marketing Officer at Interactive Intelligence, takes a few minutes to discuss current market conditions, as well as how the introduction of the cloud and social media have impacted the business environment, and more specifically, how Interactive Intelligence is addressing these changes through investment and expansion. View web article September 2011 Salesforce.com’s annual dreamforce event was bigger than ever this year. In fact, at 40K expected participants I heard it was twice the size as last year. View web article September 2011 Call center software helps Blinds.com boost revenue, cut service calls. View web article September 2011 INTERNET TELEPHONY recently spoke with Forsythe, technical sales consultant at Interactive Intelligence, to get a flavor of what to expect from the session. Forsythe says that interest and adoption of unified communications technologies and solutions remain high. View web article August 2011 As your business grows you find that your old phone system might not be cutting it any more. You’re tired of missing calls, tired of dropped calls, you feel like you’re a Flintstone. Of course you might not even know what you’re missing by not having an IP based phone system. View web article |
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