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February 2010 Although it is yet to make an official announcement, Interactive Intelligence has revealed that its new business process automation solution, Interaction Process Automation™ (IPA), is now generally available. The new offering -- a module that plugs into Interactive Intelligence's Customer Interaction Center® platform -- facilitates what is being called “communications-based process automation” (CBPA). Basically it enables companies to use the multimedia routing and presence capabilities of the CIC platform as a framework for carrying out routine, “people centric” business processes View web article February 2010 Interactive Intelligence recently announced that its new business process automation solution, Interaction Process Automation™, or “IPA,” is now generally available. To find out more about this new product, which uses the corporate phone system as a framework for automating certain “people-centric” business processes, TMCnet interviewed Joe Staples, Interactive Intelligence’s executive vice president of worldwide marketing. Listen now! View web article January 2010 FirstCare Health Plans has reported improved customer service and increased productivity using an all-in-one IP communications software suite from Interactive Intelligence. View web article January 2010 TMC interviews Interactive Intelligence product manager, Rick Chin, about the company’s communications-as-a-service (CaaS) offering View web article January 2010 Lasik MD is a leading provider of laser vision correction in Canada. The company currently has 21 clinics in Canada and one in the U.S. Up until 2006, the company was using a diverse mix of communications solutions, with separate PBXs deployed at each location (at the time the company had only 13 clinics). In addition the company was using a Nortel BCM 400 system in its main contact center in Montreal. View web article January 2010 A-Med Health Care, a specialty pharmacy providing advanced medications, infusions, supplies and services to patients living with complex conditions, is among the many companies realizing new operational efficiencies and cost savings through the deployment of Interactive Intelligence’s Customer Interaction Center enterprise VoIP system. View web article January 2010 Interactive Intelligence (Nasdaq: ININ), a global provider of unified IP business communications solutions, has honored reseller, Adapt Telephony Services, with its Vision Award. Adapt received the award for using the Interactive Intelligence all-in-one IP communications software suite, Customer Interaction Center™ (CIC), to help Texas Dow Employees Credit Union improve member services, increase reliability, and support future growth.
View web article December 2009 The highlight of the decade has to be the transformation of the call centre to the contact centre. With the advent of electronic communications (Email, Web Chat, SMS, etc) consumers have adopted new methods of communication. View web article December 2009 Joe Staples, senior vice president of worldwide marketing for Interactive Intelligence, talks with Patrick Barnard, senior web editor for TMCnet, about the company’s achievements for 2009, what it is planning for 2010, and the factors that are shaping the contact center industry today. View web article December 2009 A fascinating industry icon, Dr. Donald E. (Don) Brown has now founded and run three successful software companies. His current and largest one, 15-year-old Interactive Intelligence, now readies the introduction of a leapfrog offering that will cause you to rethink how communications technology is used throughout your enterprise. View web article December 2009 Due to the economic downturn, organizations everywhere are looking for ways to boost employee productivity and “do more with less.” As a result, many of them are searching for software solutions that can help them automate routine “people-centric” business processes, such as the on-boarding of employees, the processing of loan applications or the registering of college students for an upcoming semester. View web article December 2009 Partners Mutual Insurance, a property and casualty insurance company, has purchased the Interactive Intelligence (Nasdaq: ININ) all-in-one IP communications software suite, Customer Interaction Center® (CIC) Partners Mutual selected Interactive Intelligence based on its insurance expertise, and CIC’s broad feature-set and cost-effectiveness, according to the company’s president and CEO, Richard Ewert. View web article December 2009 Partners Mutual Insurance, a Milwaukee-based auto, homeowners and commercial insurer, has selected Interactive Intelligence's (Indianapolis) Customer Interaction Center (CIC) IP communications software suite for contact center automation and enterprise IP telephony. View web article December 2009 Partners Mutual Insurance, a property and casualty insurance company, has purchased the Interactive Intelligence all-in-one IP communications software suite, Customer Interaction Center (CIC). View web article November 2009 The Hornsby Shire Council, which oversees Hornsby Shire, a large Local Government Area in the Northern region of Sydney, Australia, has reportedly deployed Interactive Intelligence’s Customer Interaction Center (CIC) unified communications platform to improve its operations. View web article November 2009 Voicemail has gone from a rudimentary, stand-alone, circuit-switched solution to an integrated software application that’s standard in practically every IP telephony platform today. View web article November 2009 Companies considering making the jump from traditional phone service to VoIP or unified communications need to perform thorough network readiness testing prior to deployment and should also consider taking a phased approach to implementation, a free white paper from IP phone system maker Interactive Intelligence recommends. View web article November 2009 Today Interactive Intelligence unveiled a new kind of communications device with a straightforward name, Interaction SIP Station. At VoiceCon San Francisco I had an opportunity to sit down with Interactive Intelligence SVP of Worldwide Marketing, Joe Staples, and not only hear about SIP Station but see one (the device was being conveniently carried around by Joe in his briefcase--not often that a tech vendor can do that!). View web article November 2009 Joe Staples, CMO, Interactive Intelligence, has a conversation with Jim Burton about their new Interaction SIP Station, a new communications endpoint device designed as an affordable, reliable and simple alternative to IP desk phones. View web article November 2009 Interactive Intelligence, a provider of unified business communications solutions, today released the Interaction SIP Station, a new communications endpoint device designed as an alternative to traditional IP desk phones. View web article November 2009 As video conferencing, instant messaging and Voice over IP become more prominent business tools, Session Initiation Protocol (SIP) phones may prove their value in the coming months and years as organizations try to find communications solutions that evolve with available technologies. View web article November 2009 INDIANAPOLIS — When members contact FORUM Credit Union, they now get faster answers to questions, more accurate information, and are effectively cross sold — and it didn't cost the CU a dime. View web article November 2009 Contact center agents typically use headsets – and thanks to VoIP the phone system is now controlled by software – so why bother providing them with expensive, high-end IP phones loaded with unnecessary functionality? Why not just do away with this costly piece of hardware completely? View web article November 2009 Interactive Intelligence recently introduced the Interaction SIP Station, an endpoint device that’s designed as a simple and affordable alternative to an IP desk phone. View web article October 2009 Companies considering replacing their traditional voicemail system should consider the advantages of migrating to a unified communications solution that integrates phone, voicemail, email, fax, conferencing, chat and text messaging on a single platform. View web article October 2009 Interactive Intelligence and RightNow Technologies are partnering to offer an integrated contact center solution to help companies increase agent productivity and improve customer service. The new, combined offering will be available in the fourth quarter of this year. View web article October 2009 Interactive Intelligence develops and sells software used by call centers and businesses to make phone calls over the Internet. Technical stuff. But if you're looking for insight into the Indianapolis-based company's recent success, much of it goes back to making connections of the low-tech sort. Consider how Interactive Intelligence has built its board of directors: Each recently appointed director has a background in a key area of need. View web article October 2009 Following Monday, the remainder of ININ's Partner Conference was mostly breakouts, a few of which catered to analysts/consultants, but the majority were more hands-on technical or sales sessions for partners. Quite a few were about selling ININ against specific competitors, and I like how they're addressing the reality of a quiet up-and-comer competing against - often successfully - the majors. View web article October 2009 So far so good here at Interactive Intelligence's Partner conference. CEO Don Brown set the tone with a bright picture about the company's strong financial performance. I wouldn't underestimate the importance of this, especially with so many major vendors being on shaky ground. View web article October 2009 I was fortunate to be at this week’s Interactive Intelligence annual partner conference as a consultant/analyst attendee (and presenter)…Interactive Intelligence is one of the very few enterprise communications market start-ups from the mid-1990s still around today and thriving (22 consecutive profitable financial quarters). Though best known for its contact center offerings, e.g. Customer Interaction Center (CIC), Interactive also plays in the IP telephony system market and recently expanded into the business process automation with its new Interaction Process Automation (IPA) offering.
View web article September 2009 American Advisors Group, which specializes in reverse mortgages for senior homeowners, is now using Interactive Intelligence’s all-in-one contact center platform, Customer Interaction Center, to improve its customer service View web article September 2009 Many call centers have evolved into "contact centers" where agents deftly handle multichannel customer interactions. Many others, however, still grapple with how to master the blended-agent approach—whether that means agents delivering service via multiple channels or agents handling both inbound and outbound interactions… At Vegas.com, for example, all 83 call center agents handle any inbound multichannel interaction: phone, Web chat, email, fax, and text messaging, says Rob Cate, call center director. "An interaction is an interaction is an interaction," he says. "We're ready for the customer to contact us in whatever way they prefer." View web article September 2009 How can a company best manage the growing number of agent-based service channels? By taking a blended-agent approach. A blended-agent approach to customer service (via multichannel customer service or mixing inbound and outbound calls) can have a positive impact on a company's bottom line, according to Rachel Wentink, director of product management at Interactive Intelligence. View web article September 2009 Qubee, the trading name of Augere Holdings and a provider of high speed wireless broadband services in emerging markets, has reportedly selected Interactive Intelligence to help it establish a new contact center in Bangladesh. Qubee’s WiMAX-based broadband service is already available in Pakistan and is set to launch in Bangladesh at the beginning of October. View web article September 2009 Canadian pizza chain Pizza Pizza Ltd., which operates the Pizza Pizza and Pizza 73 brands, has been able to improve hiring and retention rates while lowering overhead costs with the use of the communications software suite Customer Interaction Center, the company has announced. The CIC is produced by Indianapolis-based Interactive Intelligence. The software suite enabled Pizza Pizza to use work-at-home call center agents to handle many of its telephone orders View web article September 2009 Software Magazine has ranked global provider of unified IP business communications solutions, Interactive Intelligence, among the world’s 500 largest software and service providers. Interactive Intelligence advanced in this year’s ranking for the ninth year in a row, placing 194th with 2008 revenue of $121.4 million. This represents a 10.5 percent growth rate over revenue from 2007. View web article September 2009 The enterprise as a whole could learn a lot from the contact center, keynote speaker Dr. Don Brown of Interactive Intelligence told the ITEXPO West 2009 crowd this afternoon. View web article September 2009 Call it bravado. But also call it a hard-nosed assessment of the enterprise communications space and what is happening with Nortel’s presence. At least two competitors, who have long been on the leading edge in telephony and contact center solutions, Interactive Intelligence and ShoreTel, don’t appear to be worried about an Avaya-Nortel combination in the enterprise space. View web article September 2009 Interactive Intelligence (News - Alert) has reportedly inked a partnership agreement with RWD Technologies to help customers implement its upcoming business process automation solution, Interaction Process Automation (IPA), scheduled for release in North America in 4Q this year. View web article September 2009 Whether you think the customer is always right or that vendors can't always be wrong, a new contest gives you a chance to cash in on a frustrating, funny or bizarre customer service story. View web article August 2009 It isn’t often that I pay too much attention to announcements on selling partnerships. There are just too many of them. But this one had me take more notice. Yesterday Interactive Intelligence announced that Spanlink communications is now an Elite Partner in their reseller program. This is actually quite a statement on both sides because of Spanlink’s tight history with Cisco and reselling Cisco products. View web article August 2009 OK, so perhaps the headline is a little strong. And I have to admit that these companies are among my favorites in the industry. But the announcement made last week by Spanlink that they will resell the Interactive Intelligence portfolio is a huge win-win. View web article August 2009 Communications-based process automation set to deliver massive value to business verticals. Contact Industry Hub interviews Tim Passios of Interactive Intelligence. View web article August 2009 Following on a strong second quarter, Interactive Intelligence, a global provider of unified IP business communications solutions, has released Interaction Conference 3.0, adding call scheduling, recording and reporting to its audio conferencing capabilities. View web article August 2009 Indianapolis-based unified IP business communications provider Interactive Intelligence Inc. is working on a communications-based solution for automating business processes View web article July 2009 The sour economy is helping focus decision-makers on the need to spend money more wisely, and that mindset has helped one Indianapolis-based all-in-one provider of unified business communications solutions, officials with the company told TMCnet. View web article July 2009 Interactive Intelligence plans to launch a communications-based business process automation product during the fourth quarter of 2009. Interaction Process Automation (IPA) was designed to reduce costs and provide a more quantifiable return on investment (ROI) for customers, which Rachel Wentink, senior director of product management at Interactive Intelligence, said should make it easier for the company's channel partners to sell to end-customers View web article July 2009 Finally, something having to do with unified communications makes sense -- because it really isn't focused on UC at all. We've written about Interactive Intelligence before, and we were pleased when a couple of folks from the company made the trip to Framingham to see RCPU a couple of weeks back. What they talked about was the first thing even remotely UC-related that has seemed to us capable of generating real value for customers. View web article July 2009 2009 has been quite a difficult year for business so far. What do you expect from the remaining months? In the later part of 2008 and throughout the first half of 2009, it wasn't so much that customer projects were being cancelled, a larger number were just being put on hold or delayed. View web article July 2009 Consider the perspective of an outsider coming to an IP communications trade event such as ITEXPO West, where row upon row of exhibitors in a show room, and room upon room of speakers in break-out sessions discuss, in meticulous detail, the how and why of technologies such as VoIP, unified communications, SIP trunking and interactive voice response View web article July 2009 Call recording is at the top of the shopping list for many contact centre managers, according to Interactive Intelligence. View web article June 2009 On 22 June, Interactive Intelligence, a US-based supplier of unified IP communications technology, announced its own communications-enabled business process (CEBP) solution, known as Interaction Process Automation (IPA). Rather than launching a CEBP also-ran, Interactive Intelligence has taken a fresh approach with IPA. Could this be the solution that unleashes pent-up demand? View web article June 2009 Contact center software vendor Interactive Intelligence has announced that it is developing a new Business Process Automation (BPA) product, dubbed Interaction Process Automation (IPA), scheduled for release in Q4. View web article June 2009 On June 22, Interactive Intelligence launched Interaction Process Automation (IPA) – a communications-based process automation tool. It leverages Interactive Intelligence’s proven unified communications (UC) and contact center technologies as well as some document and workflow management capabilities originally developed by AcroSoft, acquired by Interactive Intelligence earlier this year. View web article June 2009 If your growing business has the pleasure of needing a call center (big or small) to respond to customer needs, the phone system you use and the features it has are important. View web article June 2009 Days after launching its software-based business process automation product, Interactive Intelligence is announcing that it’s signed a so-called “Elite Partner” reseller agreement with Ronco Communications & Electronics that grants authorization to Ronco to sell, deploy and support Indianapolis-based InIn’s unified IP business communications solutions. View web article June 2009 Contact center software vendor Interactive Intelligence has honored a California-based customer relationship management outsourcer with its 2009 Innovator Award.
View web article June 2009 In a departure from U.S. companies scaling down its on-shore presence and moving operations abroad, business communications software provider Interactive Intelligence Inc. has signed an amendment to its corporate office lease with Duke Realty to occupy 79,000 square feet of a new 154,000 square-foot building being constructed adjacent to its current northwest Indianapolis location. View web article June 2009 VIPdesk, a national provider of virtual concierge services, received the Interactive Intelligence People’s Choice Award for its pioneering use of the vendor’s IP-based business communications software to support its work-at-home customer service reps, called Brand Ambassadors. View web article June 2009 Interactive Intelligence has been selected by New Era Tickets, a full-service ticketing and digital fan marketing subsidiary of Comcast Spectacor, to provide communications-as-a-service (CaaS) for its contact center. View web article June 2009 With unemployment still on the rise — even if the rate of growth has slowed — many organizations continue to tighten their belts in other ways as well, which means that those fortunate enough to still have employment are nevertheless struggling to implement budget and resource cuts at every turn. Looking to further automate processes and improve productivity for day-to-day tasks, Interactive Intelligence has unveiled its latest offering, Interaction Process Automation (IPA), a communications-based product designed to increase process efficiency and reduce operational costs. View web article June 2009 Interactive Intelligence (ININ) has acquired privately held AcroSoft Corp., a provider of insurance content management solutions. View web article June 2009 Interactive Intelligence (ININ) might well be improving its products, but the maker of call-center software also is benefiting from challenges facing major rivals Nortel and Avaya. View web article June 2009 I had a chance to visit with the folks at Interactive Intelligence last week, on the heels of the company’s announcement of its new Interaction Process Automation (IPA) product. IPA is a software load that can be activated on Customer Interaction Center, the company’s flagship product. View web article June 2009 Video interview with Interactive Intelligence Senior VP of Worldwide Marketing, Joe Staples that includes mention of upcoming products, Interaction Process Automation™ and Interaction SIP Station™ View web article June 2009 Video interview about automating business processes (Interaction Process Automation™) with Interactive Intelligence Senior VP of Worldwide Marketing, Joe Staples View web article May 2009 Gary Johnson, a territory sales manager with software maker Interactive Intelligence, spent a couple of recent Saturdays camped out in a suburban Philadelphia call center. He watched as agents from New Era Tickets took calls from the flood of customers buying tickets for AC/DC and the Jonas Brothers. View web article May 2009 4imprint, Inc., a retailer of promotional products, has deployed the Interactive Intelligence (Nasdaq: ININ) all-in-one IP communications software suite, Customer Interaction Center (CIC). View web article May 2009 Here's a really interesting acquisition: Interactive Intelligence announced it's acquiring AcroSoft, a company that makes document management applications for the insurance industry. View web article April 2009 At VoiceCon Orlando, I had a chance to chat with Joe Staples and Brad Herrington of Interactive Intelligence about the company’s focus on Communications-Based Process Automation, or CBPA. View web article April 2009 Software as a Service (SaaS) also known as hosted solutions or cloud computing is fast becoming a very popular method of delivering an increasingly wider range of contact center applications, as an alternative to premises licenses and thin-clients. We approached a wide several leading firms on the benefits and issues with SaaS in the contact center and posed key questions to them. View web article April 2009 BenchmarkPortal, an independent research firm specializing in contact center best practices, has published a report showing how contact centers can protect existing investments, while making a phased migration to all-in-one communications software suite solutions. View web article March 2009 As the economy has slowed down, companies have intensified their focus on cutting expenses, increasing efficiency, and maintaining quality. To achieve these goals, many companies are investigating ways to automate processes, and some companies have gone beyond simple automation exercises to focus on the broader picture of business process automation across an enterprise being tied to communication processes. View web article March 2009 The IP PBX was originally the “UnPBX,” a PC on a LAN (and connecting to a WAN), functioning as a general communications server…One of the early great names in what became known as the IP PBX field was Interactive Intelligence of Indianapolis, which produced the Enterprise Interaction Center (EIC), at the time the most famous Windows NT/Pentium CPU-based “all-in-one” communications server for enterprises and call centers. View web article March 2009 Interactive Intelligence, an experienced all-in-one IP communications provider has been selected by EF Education First, one of the world's largest private education companies centred on language learning, educational travel, culture exchange and academic programmes for a second installation of Enterprise Interaction Center Solution (EIC). View web article March 2009 Unified communications are not just for large enterprises anymore. In fact, a UC system can be just the thing for an SMB that needs to pare costs. In addition to savings on monthly telephone bills and travel, it can contribute mightily to improved business processes, which can lead to greater customer satisfaction and, ultimately, increased revenue. View web article March 2009 The citizens of Winnipeg, Manitoba now have a simple, convenient and streamlined way to request or inquire about non-emergency city services following the implementation of a 311 call service by Affiliated Computer Services, Inc. View web article March 2009 Brendan Maree, country manager A/NZ for Interactive Intelligence, talks to CRN about IP telephony and its key advantages to business. View web article February 2009 SOFTWARE provider Interactive Intelligence Inc (ININ) intends to secure more Malaysian government projects through its partners as a way to expand its customer base. View web article February 2009 Indiana INTERNnet and the Indiana Chamber of Commerce have selected the top interns, employer and career service professional for 2008. Interactive Intelligence took the honor for Outstanding Employer of the Year after hosting 22 interns last summer. View web article February 2009 An Indianapolis-based unified IP business communications provider told TMCnet during an interview today that it’s planning this summer to launch a product that will cut costs while boosting efficiency and effectiveness through so-called “communications-based process automation.” View web article February 2009 Rachel discusses a few of the company’s latest product releases, including Interaction Feedback™ (post-call customer satisfaction surveys) and Interaction Monitor™. View web article February 2009 Interactive Intelligence expects sales, market share to grow Interactive Intelligence Inc (ININ), which develops software for call centres, is optimistic of increasing its sales and market share this year despite the global economic slowdown. View web article February 2009 KOMET USA has developed an innovative way to reach an inside account manager via the Internet. The company has launched the first interactive feature on its Web site called Instant Web Call Back… Through the company's business communications solutions vendor, Interactive Intelligence, Instant Web Call Back provides KOMET USA customers another avenue to get more information about its products. View web article January 2009 Interactive Intelligence has been rated, according to Datamonitor, the top unified communications (UC) vendor by North American contact centers who chose it as the one "they most trust to deliver a UC solution." View web article January 2009 Contact centers are almost always under cost scrutiny, especially during slow economic periods, as the responsibilities they are charged with are still seen by many organizations as peripheral to their core functions. View web article January 2009 Joe Staples, senior vice president of worldwide marketing for Interactive Intelligence, shares his thoughts with TMCnet editorial director Greg Galitzine in this podcast that touches on topics ranging from the shortcomings of CEBP (communications enabled business processes), and the evolution of business critical solutions beyond unified communications. View web article January 2009 As TMCnet has reported, looking overseas is something that Indianapolis-based unified IP business communications provider Interactive Intelligence Inc. is used to. Gartner Inc. is hailing the company in its so-called “2008 Contact Center Infrastructure, Worldwide Magic Quadrant” report as a viable vendor with a broad portfolio, significant market share, wide geographic coverage and vision. View web article January 2009 Charles Sturt University has signed Interactive Intelligence to deploy unified communications across the university’s multiple campuses. View web article January 2009 Interactive Intelligence Inc.’s stock price shot up 11 percent in morning trading after the Indianapolis software developer reported fourth-quarter profit that beat analyst expectations. View web article December 2008 Finally, something having to do with unified communications makes sense -- because it really isn't focused on UC at all. View web article December 2008 A recent report by the Direct Marketing Association revealed that SMS generated far more responses – 70 percent – compared with 41 percent to surveys and 30 percent to e-mail offers. That is one of the main reasons that Interactive Intelligence is adding SMS to its multi-channel contact center software suite, Customer Interaction Center. View web article November 2008 The hype about UC has made it difficult for IT buyers to make a decision about the technology, says Interactive Intelligence's Tim Passios. Where does UC really add value? View web article November 2008 National Energy Services (NES) has prevented increased costs and created a seamless link between its two offices thanks to technology supplied by Interactive Intelligence. View web article November 2008 Watch anyone 25 and under – a.k.a. “Gen-Y’ers” – how they communicate and are reached, and chances are excellent that they’ll be texting that is, using a short message service. View web article November 2008 Interactive Intelligence feature enables businesses contacting customers and vice versa View web article November 2008 Year three of the unified communications push finally is showing signs of saneness in the marketing messages surrounding UC adoption. View web article November 2008 When an entire generation uses their phones for nothing but social networking and sending text messages, smart contact center companies see an opportunity. View web article October 2008 Joe Staples is Senior Vice President, Worldwide Marketing at Interactive Intelligence, the Indianapolis−based provider of unified IP business communications solutions to call centers and enterprises alike…I had the chance to catch up with Staples recently and ask him how things were going at the company. View web article October 2008 How Don Brown created a high-energy culture to drive growth at Interactive Intelligence Inc. View web article October 2008 Interactive Intelligence (ININ), a global provider of unified IP business communications solutions, honored resellers this month at its annual partner conference, Oct. 7–9, in Indianapolis, for their visionary use of the company’s software. View web article October 2008 For many businesses, call centers are a cost-effective way to serve their customers. While we all hear about the bad experiences some consumers have in dealing with call center agents, what about the other side of the story? View PDFOctober 2008 Using Business Process Automation to Maximize UC Benefits View PDFOctober 2008 You might think that the title here is figurative. In fact, it is quite literal. At the opening session of their 10th Annual Partner Meeting in Indianapolis today, I found myself one of hundreds of partners, consultants and analysts participating in an interactive drumming event. View web article September 2008 As much as we believe in customer centricity and applying the Golden Rule in business, truth be told, not all customers return the favor. From unrealistic expectations to outright rudeness, customers can sometimes challenge even our most patient service experts. View web article September 2008 Customer service representatives cycle through call after call with people who are frustrated at best and abusive at worst - with occasional moments of levity. Take the story of a call center rep who spoke with a man complaining that the bank had painted an exterior wall. "I wrote my PIN number on the wall beside the ATM," the caller said, "and now they've painted over it! Why would they do that?" View web article September 2008 I had the opportunity to be a judge in Interactive Intelligence’s “Outrageous Interactions” contest. Contact center agents from around the world submitted entries based on actual contact center customer interactions (via phone or email).
View web article September 2008 Traditional emotion detection technologies enable organizations to analyze recorded calls for heightened states of emotion to cost-effectively improve customer satisfaction and agent effectiveness. View web article September 2008 Interactive Intelligence Inc. Interactive Intelligence Inc. broke the $100 million revenue barrier in 2007 with total sales of $109.9 million, a 75 percent increase over 2005. View PDFSeptember 2008 With the rapid uptake of mobile, personalized “smartphones” displacing usage of legacy desktop voice-only telephones and PCs for both information and people access, I think it is time to acknowledge that new unified communication (UC) applications are going to be used by both consumers for personal communication and information services as well as by business users in any size organization. View web article September 2008 Enterprises and small to medium-sized business (SMBs) are having to meet the demands of customers for improving service in current channels (primarily voice and email), while adding alternate channels for communications, including text messaging, online chat, and even video, in varying combinations of fully automated and semi-automated systems. View web article September 2008 Today’s economic woes have many companies reeling. But what impact has the recent downturn had on technology investments? Have CIOs slowed their spending? Changed their focus? View PDFSeptember 2008 Founded in 1994, Interactive Intelligence was at the forefront of the PC-PBX revolution offering a Windows-based phone system that the traditional PBX manufacturers said wasn’t reliable since it ran on Windows. View web article September 2008 Interactive Intelligence is continuing to count down to the closing date for submissions to its “Outrageous Interactions” contest. View web article September 2008 Interactive Intelligence has officially closed submissions to its "Outrageous Interactions" contest and a panel of expert judges is now determining the finalists. View web article August 2008 Software-maker positions itself to outlast listless economic conditions View PDFAugust 2008 When you talk to the CEO of a company that makes PBX, IVR, ACD and similar kinds of software, and you talk about their competitors, you expect names like Avaya or Nortel or Cisco to come up. But when I visited the headquarters of Interactive Intelligence last week, I got a different picture. View web article August 2008 An Indianapolis-based company that develops unified IP business communications solutions today reported second quarter revenues of $30.6 million, a 13 percent increase over the same period last year. View web article August 2008 One of the most innovative communications companies around certainly has to be Interactive Intelligence. View web article August 2008 Interactive Intelligence is continuing to count down to the closing date for submissions to its "Outrageous Interactions" contest. View web article July 2008 The term skills-based routing entered the contact center lexicon some 10 years ago. In June, as part of its announcement of release 3.0 of Interaction Dialer, Interactive Intelligence coined a new term, skills-based dialing. View web article July 2008 West Texas National Bank has cut its costs and improved customer service by switching to an Internet telephone system, but the bigger benefit, an executive said, was making employees feel connected to each other. View web article June 2008 Interactive Intelligence, a provider of unified IP business communications solutions, released the latest upgrade of its Interaction Dialer software. View web article June 2008 University of Miami (UM) is no small rural college. In fact the University boasts over 10,000 full- and part-time faculty and staff across multiple campus locations. Add in the over 15,000 undergrads and graduate students and you start to approximate a small city or at least a very large company, in terms of the University’s telecommunications and messaging needs. View web article June 2008 87% of businesses are looking to invest in Unified Communications solutions in the near future despite fears about spending due to the credit crunch. View web article June 2008 After years of build-up, how much longer should we wait for the market to mature? View web article June 2008 Unified communications has the potential to drastically alter the business landscape -- assuming vendors really can get their collective act (and your communications) together. View web article May 2008 Interactive Intelligence, a provider of unified business communications solutions for contact center automation, enterprise IP telephony and enterprise messaging, plans to release an integrated IP communications software platform that ties into Microsoft Office Communications Server (OCS) 2007 during the third quarter of this year. View web article May 2008 Last week, Interactive Intelligence made some exciting product announcements and fellow-blogger Nancy Jamison has already skillfully covered those related to Customer Feedback Management. The other major piece of the story centers on integration with Microsoft Office Communications Server. View web article May 2008 Interactive Intelligence last week announced that it is combining its all-in-one IP communications software platform with Microsoft Office Communications Server 2007. View web article May 2008 The provider of business communications solutions seeks to gain ground with midsize and large contact centers in what one analyst calls "a large, untapped market.”
View web article View PDFMay 2008 Interactive Intelligence Inc. [Nasdaq: ININ] on Tuesday announced an IP communications software platform that integrates with Microsoft’s Office Communications Server (OCS), extending IP PBX and call centre functionality to Redmond’s unified communications platform. View web article May 2008 Unified IP business communications solutions provider, Interactive Intelligence is introducing new customer feedback management products designed to help organizations to better measure and improve customer service. View web article View PDFMay 2008 In a triple announcement this week, Interactive Intelligence scored a hit on three fronts, adding survey functionality and speech analytics to the contact center, and integration with Microsoft OCS. View web article View PDF |
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