Whole Solutions for Business Communications

Interactive Intelligence offers proven IP-ready communications solutions for every aspect of business and customer service. The contact centre · Enterprise IP telephony · Voicemail and unified messaging · Self-service speech recognition solutions. Complete solutions that improve business. Your business.

The contact centre

If you are frustrated by complex technology that offers no benefit to your customers, you can bet your customers feel the same frustration. They can call, but they can’t submit email inquiries, request web chats, send faxes, send text messages from a mobile phone or use any number of other convenient media types to contact you.

Interactive Intelligence offers an innovative, pre-integrated contact centre suite to handle all media types using one set of business rules integrated to your business systems. Configure our software-based application server on your network, and contact centres also replace disjointed “multi-box” communications hardware.

Enterprise IP telephony

Frustration levels can mount when a business discovers that VoIP alone does not always help to improve customer service. Many companies are enhancing their service by implementing CRM applications to better manage customer information.

Use our IP-based PBX approach to converge voice and data, and to easily pre-integrate to CRM packages and business applications. Beyond CRM, our enterprise IP PBX solutions are pre-integrated to provide mobility tools like Find-me Follow-me, voicemail, fax server and unified messaging.

Voicemail and unified messaging

Would you keep your old voicemail system if you could? Unfortunately, legacy voicemail systems are not designed to last forever. Our flexible software approach to voicemail lets you migrate from legacy systems using VPIM and configure voicemail environments from 4 to 8 ports right up to hundreds of thousands of users via LDAP scalability. Also integrate to PBX equipment, Cisco’s CallManager solution, or to VoIP via the international SIP standard to get voicemail as well as native unified messaging, IVR, and wireless functionality.

Speech recognition and IVR solutions

As speech recognition becomes both more reliable and practical, companies are adopting it to improve service and reduce call centre agent costs. Whether migrating your contact centre, or selecting our IVR for its elegant software-based speech functionality, Interactive Intelligence lets any sized business save time and money on application development, training and deployment - including VoIP and highly scalable speech capabilities in large implementations.

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The contact center
PBX, ACD, IVR, CTI and more
Customer Interaction Center®

Outbound and blended
predictive dialing
Interaction Dialer®

Multimedia recording and scoring
Interaction Recorder®

Comprehensive real-time monitoring
Interaction Supervisor

Intelligent multi-site routing
Interaction Director®

 

Enterprise IP telephony
Microsoft®-based IP telephony, from Vonexus
Enterprise Interaction Centre®

 

Voicemail / unified messaging
For voicemail replacement and unified messaging
Messaging Interaction Centre®

 

Speech recognition and self-service
Advanced speech and IVR solutions
Vocalité®

Knowledge and response management
e-FAQ®