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On Demand Seminars

"How to Raise Your Contact Centre Service Levels"

Join us along with guest speaker Audrey Williams, research manager, Frost & Sullivan as we take a closer look at the driving forces behind the world's best contact centres - unified communications, quality monitoring and workforce management.

Take a closer look at unified communications

Unified communications explained
Impacts on the contact center industry - and why you should care
Measurable benefits for your contact center and customers
Quality monitoring + workforce management = improved service levels
Real-life case studies

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For more information
Call Interactive Intelligence Marketing at +61 2 8918 4877 or e-mail us at info-aunz@inin.com.

Interactive Intelligence • 7601 Interactive Way • Indianapolis, IN 46278 • +1 317.872.3000 voice and fax
info@ININ.com (general info) • webmaster@ININ.com (web site comments and questions)