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Company Overview

Interactive Intelligence Inc. (Nasdaq: ININ) provides the most innovative contact centre and IP telephony products and services available today.

The company's solutions are modular in nature and are built with proven award winning products that push the very edge of technology to deliver a truly best in class offering.

The company's innovation and experience maximises customer value with a product line that helps businesses more rapidly respond to change, while reducing the cost and complexity associated with managing interactions.

From sophisticated contact centre automation applications - including automatic call distribution (ACD), interactive voice response (IVR), speech recognition, Web collaboration, remote agent support, supervisory monitoring, predictive dialling, call recording, reporting and more - to SIP-based enterprise IP telephony, unified communications and messaging, and customer self-service, Interactive Intelligence offers a flexible, easy to manage alternative to proprietary, hardware-centric solutions.

The Interactive Intelligence product line is ideal for contact centres, small to medium-sized businesses (SMBs), global 1,000 organisations, and large, distributed enterprises, including those with mobile workers. Vertical markets include financial services, healthcare and higher education.

Interactive Intelligence was founded in 1994 by Dr. Donald E. Brown and employs approximately 350 people serving more than 1,500 customers worldwide.

The company began licensing its products in 1997 and has grown in total revenues from $1.6 million in 1997 to $55.1 million in 2004. Interactive Intelligence sells its award-winning solutions through a global network of approximately 160 VARs, including Deutsche Telekom, Dimension Data, Hitachi, Iwatsu, KPN, SBC, and Unisys.

Since its founding, Interactive Intelligence has won numerous company awards, including Software Magazine's 2005 Top 500 Global Software and Services Companies, Miercom's 2005 Best Integrated Multimedia IP Contact Centre Product Award and Frost & Sullivan's 2005 Excellence in Technology of the Year Award.